Privacy Policy

1. Introduction

Field Logic Solutions, LLC ("we", "us", "our") operates the THIO platform (thio.pro and related services). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, company name, and role when you create an account or request a demo.
• Usage Data: Information about how you interact with the platform, including pages visited, features used, and session duration.
• Device Information: Browser type, operating system, device type, and IP address collected automatically when you access our services.
• Customer Data: Information you enter into the platform about your customers, including names, addresses, contact information, and service records. This data belongs to you and is processed on your behalf.
• Payment Information: Payment card details are collected and processed directly by Stripe, our payment processor. We do not store credit card numbers on our servers.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the THIO platform
• Process transactions and send related information
• Improve and personalize our services
• Communicate with you about product updates, support, and promotions
• Monitor platform usage and detect security issues
• Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We share data only with trusted service providers necessary to operate the platform:

• Stripe -- Payment processing
• DocuSign -- Digital signature services
• Twilio -- SMS communications
• SendGrid / Resend -- Email delivery
• Google Cloud -- Mapping and infrastructure services
• Vercel -- Website hosting

We may also disclose information if required by law, regulation, or legal process.

5. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (TLS 1.3), secure authentication with role-based access controls, regular security audits, and structured logging with correlation IDs for threat detection. While no method of transmission over the internet is 100% secure, we strive to protect your personal information.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your account and associated personal data
• Export your data in a portable format
• Opt out of marketing communications at any time

To exercise these rights, contact us at hello@thio.pro.

7. Cookies

THIO uses essential cookies to maintain your session and remember your preferences. We do not use third-party advertising cookies or tracking pixels. Analytics, when enabled, use privacy-respecting methods that do not require cookie consent banners.

8. Children's Privacy

THIO is a business-to-business platform and is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: